AlexanderV17
Newbie
Howdy all. I've learned Google is displaying a shipping time and return window snippet in e-commerce queries underneath the description -- both on category pages and product pages.
The issue is, there's no code in the store that's telling Google to do this. The shipping time and return policy in the Google SERP are completely fake. From what I've seen, Google assembled it by cherry-picking minimum & maximum times from random products all over the site, and a return window from the return policy.
They do this even if different products and categories have completely different shipping and return policies.
What's more, the fake shipping details display under a product category page that has no specific shipping details. I mean nowhere in the HTML source.
I don't know what to say about this. It's deceptive, to say the least. It would affect ALL e-commerce sites.
To combat it, my questions are:
1. How would Google respond if I was to insert shipping times and return policies in both the page body and schema across all product and category pages?
2. In the event we don't want any such snippet, how do we completely prevent Google from displaying shipping times and return policies in SERPs? Even though including them helps with CTR, I can understand if some clients wouldn't want it at all -- the information is misleading.
Screenshot for example:

The issue is, there's no code in the store that's telling Google to do this. The shipping time and return policy in the Google SERP are completely fake. From what I've seen, Google assembled it by cherry-picking minimum & maximum times from random products all over the site, and a return window from the return policy.
They do this even if different products and categories have completely different shipping and return policies.
What's more, the fake shipping details display under a product category page that has no specific shipping details. I mean nowhere in the HTML source.
I don't know what to say about this. It's deceptive, to say the least. It would affect ALL e-commerce sites.
To combat it, my questions are:
1. How would Google respond if I was to insert shipping times and return policies in both the page body and schema across all product and category pages?
2. In the event we don't want any such snippet, how do we completely prevent Google from displaying shipping times and return policies in SERPs? Even though including them helps with CTR, I can understand if some clients wouldn't want it at all -- the information is misleading.
Screenshot for example:
